Support

+ Soon after creating your Slash account, there'll be a checklist you have to go through that lets us verify your identity and will allow you to link a funding source.

+ For bank connections, Slash uses Plaid (used by Venmo, Robinhood, Affirm, Truebill, and others), which provides bank-level security with 256-bit SSL encryption and read-only access. Rest assured, we take security very seriously.

+ Not currently! But we are working on this.

+ No.

+ You can use any billing name or address when using a Slash card and the transaction will likely go through.

+ Pending transactions occur when a merchant authorizis a transaction, and a hold is placed on your funds for that amount. When a transaction is pending, money hasn't actually left your account.

+ At most 5 business days.

+ We begin with your current posted balance and then adjust for any pending transactions or withdrawals that are known to Slash.

Current posted balance includes:

• Deposits and withdrawals that have been posted to your account by the end of the previous business day.

Pending transactions include:

• Pending debit card transactions that have been authorized but not yet paid from your account.

+ You can only withdraw the amount of money in your Slash balance, not your posted balance.

Since deposits are made immediately available in your Slash balance (even though the actual funds take 1-2 business days to arrive after you initiate a transfer), if you withdraw money immediately after depositing it, the funds you withdraw might arrive in your bank account before the funds you deposit have left.

+ Slash card transactions authorized by us but not submitted by the merchant for payment within 5 business days of authorization, or that were never submitted for authorization.

For example, if “Merchant X” approves a transaction for $100 on Monday morning , and doesn’t settle the funds by Friday afternoon, the $100 that “Merchant X” authorized will be made available in your Slash balance on Saturday.

+ If you make a purchase with your Slash cards, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. This is often the case in places where you can add a tip to your bill (such as restaurants or salons), hotels, and car rental agencies, where there can be a significant difference between the amount that's authorized initially (authorization hold amount) and the actual transaction amount. The initially authorized amount appears in your pending transactions, but the actual transaction amount is deducted from your account.

For most Slash card purchases, we receive the payment request, including the actual transaction amount, within three business days of the transaction. If we don't receive a final payment request from the merchant within five business days, we release the authorization hold on the transaction. We then remove the transaction from your list of pending transactions and add the funds back to your Slash balance. If we receive the payment request at a later date, the actual transaction amount will be deducted from your account at that time.