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Customer Success Advisor (EST)

Posted on
August 23, 2023

What you’ll be doing:

  • Support subscribers with general questions, technical concerns, and subscription requests
  • Work with product and business teams to incorporate customer feedback in order to constantly improve our product
  • Organize and execute your inbox, tasks, and objectives with our internal tool stack
  • Diligently follow through with proper documentation after handling customer concerns
  • Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
  • 9 a.m. - 6 p.m. or 1 p.m. - 9 p.m. Shift

We’re looking for someone who:

  • Has excellent written and verbal communication
  • Wants to learn and get better every day
  • Is not afraid of ambiguity and exercises excellent judgment
  • Desire to work in a fast-paced environment, continuously grow, and master your craft
  • Alignment with Slash’s core mission of helping our customers make more money
  • Familiarity with customer communication tools appreciated (Intercom, CRM, Analytics tools)
  • Passion for, or curiosity to learn, financial technology

What's in it for You:

  • Opportunity for high growth
  • High autonomy + ownership culture
  • Comprehensive health + benefits plan
  • Unlimited Vacation
Location: EST Timezone only (US & Canada)