Customer Success Advisor (EST)

What you’ll be doing:

• Support subscribers with general questions, technical concerns, and subscription requests
• Work with product and business teams to incorporate customer feedback in order to constantly improve our product
• Organize and execute your inbox, tasks, and objectives with our internal tool stack
• Diligently follow through with proper documentation after handling customer concerns
• Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
• 9 a.m. - 6 p.m. or 1 p.m. - 9 p.m. Shift

We’re looking for someone who:

• Has excellent written and verbal communication
• Wants to learn and get better every day
• Is not afraid of ambiguity and exercises excellent judgment
• Desire to work in a fast-paced environment, continuously grow, and master your craft
• Alignment with Slash’s core mission of helping our customers make more money
• Familiarity with customer communication tools appreciated (Intercom, CRM, Analytics tools)
• Passion for, or curiosity to learn, financial technology

What's in it for You:

• Opportunity for high growth
• High autonomy + ownership culture
• Comprehensive health + benefits plan
• Unlimited Vacation

Location: EST Timezone only (US & Canada)

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